Business TransformationOur most recent assignments have called on our expertise in helping organisations to improve their performance in the areas of customer satisfaction, cost reduction, risk management, capacity creation, process efficiency and staff morale.
Using Lean Six Sigma principles and tools, we partner with organisations to diagnose current state opportunities and then design, develop and implement future state solutions and align these with your digital operations whilst building leadership and team capability and introducing tools and management practices which enable you to drive sustainable performance improvement.
- Analysis of your customers' current journey and design and implementation of an improved customer experience.
- Creation and analysis of the current value stream for your key processes, identification of opportunities to remove non value-add activities to improve your customers' experience and design and implementation of an improved value stream.
- Examination of the Overall Process Efficiency for key processes, identification of opportunities and design and implementation of management tools to improve your efficiency.
- Exploration of how performance is currently managed in your business at an organisational, team and individual level and design and implementation of management tools to increase performance and build a continuous improvement framework and culture.
- Analysis of what your people think about your organisation and how that influences how they behave and design and implementation of mechanisms to enable you to capture this insight on an ongoing basis.
- In partnership with affiliate consultancies, analysis of how digital technology is impacting your sector's customer needs and what your organisation can do to exploit these opportunities.
- Design and implementation of solutions to address opportunities identified from all analysis.