Business Transformation

We can enable you to:
  • Improve customers' experience
  • Increase efficiency and productivity
  • Reduce costs
  • Strengthen staff satisfaction and engagement
  • Build a sustainable continuous improvement framework

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Customer Experience

We can enable you to:
  • Increase customers' satisfaction
  • Manage customer complaints more effectively
  • Identify root causes of cstomer dissatisfaction
  • Capture customer insights proactively
  • Create mechanisms to routinely enhance customers' experience
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Risk Management

We can enable you to:
  • Create mechanisms to proactively identify risks to finances and reputation
  • Improve assessment of risks
  • Enhance risk mitigation
  • Develop and monitor Key Risk Indicators
  • Test adequacy and effectiveness of key controls
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Scope

We operate:
  • Across England, Scotland and Northern Ireland

  • Across multiple industries and sectors including Financial Services, Retail and Manufacturing

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We are a business improvement consultancy recognised for our ability, using Lean Six Sigma principles and tools, to improve business performance by identifying, developing and implementing process improvements, enablers for cost reduction, effective control of risk and sustainable management frameworks.

Our consultants in England, Northern Ireland and Scotland have a range of qualifications and accreditations including: